So sorry but we are fully booked, and temporarily not taking on any new projects/contracts.

Chat Support Agent

Qualification

  • Must Know English(Read & Write)
  • Good Communication Skills
  • Experience : Minimum 1-3 Years

Skills

  • Must Know English(Read & Write)
  • Nice to have: Experience with Chat Support Agent

Job brief

As Online Chat Support Agent, you’ve to provide technical and/or non-technical products/apps support to all MakeProSimp customers, partners, and internal personnel. You have to coordinate with our team members.

Responsibilities

  • Answer and address all incoming online chat support requests and emails from MakeProSimp customers.
  • Ability to successfully resolve multiple incoming online chat support requests at a time.
  • Be primary point of contact for all undocumented online chat support issues.
  • Take ownership of each online chat support request issue and effectively bring it to resolution or escalation.
  • Own and follow through on all online chat support requests from customers; both internal and external.
  • Ensure complete resolution of issue(s) in order to prevent repeat online chat support requests, if no resolution, escalate to appropriate channel.
  • Ensure complete resolution of issue(s) in order to prevent repeat online chat support requests, if no resolution, escalate to appropriate channel.
  • Assist in creating and updating solutions for our Knowledgebase for training and information purposes.
  • Document and present technical support and/or training material to internal team.
  • Coordinate with your team members.
  • Always available to learn new things.

Perks

  • Get a chance to chat with over 8000 brands using our Shopify apps
  • Unlimited leaves, no work timings. All you need to do is get work done
  • A variety of career development tools, resources and opportunities

If you have all required qualifications then join amazing work environment at MakeProSimp.
Send us your updated resume at [email protected] and we’ll get back to you within a week