Must Know English(Read & Write)Good Communication SkillsExperience : Minimum 1-3 YearsMust Know English(Read & Write)Nice to have: Experience with Chat Support AgentThis is work from home job and must have stable internet and a mobile/phone number.
As Online Chat Support Agent, you’ve to provide technical and/or non-technical products/apps support to all MakeProSimp customers, partners, and internal personnel. You have to coordinate with our team members.
Full timeAnswer and address all incoming online chat support requests and emails from MakeProSimp customers.Ability to successfully resolve multiple incoming online chat support requests at a time.Be primary point of contact for all undocumented online chat support issues.Take ownership of each online chat support request issue and effectively bring it to resolution or escalation.Own and follow through on all online chat support requests from customers; both internal and external.Ensure complete resolution of issue(s) in order to prevent repeat online chat support requests, if no resolution, escalate to appropriate channel.Assist in creating and updating solutions for our Knowledgebase for training and information purposes.Document and present technical support and/or training material to internal team.Coordinate with your team members.Always available to learn new things.Get a chance to chat with over 20,000+ brands using our Shopify appsUnlimited leaves, no work timings. All you need to do is get work doneSalary on timeA variety of career development tools, resources and opportunitiesIf you have all required qualifications then join amazing work environment at MakeProSimp.
Send us your updated resume at support@makeprosimp.com and we’ll get back to you within a week
