Refund & Cancellation Policy

At MakeProSimp, we value your trust and satisfaction in our services. We strive to provide the best possible experience for all our clients. To ensure transparency and fairness, we have established the following Refund and Cancellation Policy:

Money-Back Guarantee

We are proud to offer a 14-day satisfaction guarantee under the following circumstances:

• Ineligible Task Requirement: If your task requirement falls outside the scope of the small task services we provide.
• Service Unavailability: In the event that we are unable to accommodate your task request due to an overwhelming volume of requests.
• Service Deviation: If the service delivered deviates significantly from what was initially agreed upon at the beginning of the work contract.

Notification of Dissatisfaction

Your satisfaction is of utmost importance to us. If you are dissatisfied with the service delivered, we kindly ask you to contact us at support@makeprosimp.com before initiating a refund request. This gives us an opportunity to address your concerns and work towards a resolution.

Timeframe for Refund Request

Once our developers and designers mark your task as complete, you must notify MakeProSimp of your dissatisfaction within 72 hours. Failure to do so within this timeframe will result in the project being considered as successfully completed.

Resolution Process

If you report issues with the completed task within the 72-hour window, we commit to addressing your concerns promptly. Our team will work diligently to make the necessary modifications to meet your expectations.

Extended Resolution Window

For issues reported within the initial 72 hours, we will thoroughly assess and address the concerns. However, if you notify MakeProSimp about your dissatisfaction after this timeframe, you will need to repurchase the task.

Quality Assurance

Our legal team will review the project results against the submitted task requirements to determine if the outcome indeed diverges from your initial requests.

Refund Process

In the unlikely event that we are unable to resolve your concerns and deliver the project to your satisfaction within the extended 72-hour window, a full refund will be issued. The refund amount will be processed within 14 days of your request, and the website will be rolled back to its prior state.

Contact Us

If you encounter any issues or have questions about our Refund and Cancellation Policy, please do not hesitate to reach out to us at support@makeprosimp.com. Your feedback helps us improve our services and maintain our commitment to your satisfaction.

Thank you for choosing MakeProSimp. We look forward to serving you with excellence.